Patient safety

Report an
adverse event.

Every route ends at the patient, which means the route does not end at delivery. If a product we distribute has caused a suspected reaction, or has arrived in a condition it should not be in, tell us — by email, by phone, or on the form below.

If a patient is in immediate danger, contact emergency medical services first.

This page is for reporting a suspected adverse event or a product quality complaint after the fact. It is not an emergency line and it does not replace clinical care or advice from a doctor or pharmacist.

Two direct routes

One address.
One number.

Both reach the same team. Use whichever is faster for you — a report by email carries exactly the same weight as one made by phone.

Email pv@atheerpharma.com Attach photographs of the pack, the batch number and the leaflet if you have them.
Telephone +966 13 814 1386 Ask for pharmacovigilance. Have the product name and batch number to hand.

What to report

Two kinds
of report.

You do not need to be certain the product caused it. A suspicion is enough — deciding whether there is a link is the point of the report, not a condition of making one.

01 · ADVERSE EVENT

Something happened to a patient

Any unwanted or unexpected effect experienced after taking or using a product we distribute — including a lack of expected effect, use outside the approved indication, use in pregnancy or breastfeeding, and effects seen after the product was stopped.

02 · PRODUCT QUALITY COMPLAINT

Something is wrong with the product

Damaged or tampered packaging, a missing or unreadable batch number or expiry date, an unexpected appearance, smell or colour, a device that fails in use, or a product you believe reached you outside its labelled storage conditions.

How it is handled

Safety obligations
are shared, not passed on.

We distribute other manufacturers' products and our own. In both cases the safety obligation stays inside the company that put the product on the market here.

WITH THE PARTNER

Handled jointly

Pharmacovigilance obligations and safety reporting are handled together with the manufacturing partner, as part of the post-market support we provide for every product we bring into the Kingdom.

IN-HOUSE

Regulatory affairs are not outsourced

The SFDA route is owned end to end by our own regulatory team — classification, filing and listing. The same team stays with the product after registration.

TRACEABLE

Back to the batch

Because receipt, QA release and picking are all recorded at batch level, a report naming a batch can be tied to the consignment it came from. How the warehouse works.

What helps

What to put
in a report.

Send what you have. A report is worth making even if half of this is missing — but the more of it you can give, the further it can be taken.

Please do not send identifying patient data. No names, no national ID, no hospital or file numbers, no photographs of the patient. Age, sex and relevant medical history are enough.

  • Who is reporting — your name, your role (patient, carer, pharmacist, physician, nurse) and a way to reach you if something needs checking.
  • The patient — age, sex, and any relevant conditions or other medicines, without anything that identifies the person.
  • The product — the name exactly as it appears on the pack, the batch number and the expiry date, plus the dose and how it was being taken.
  • What happened — a description in your own words, when it started, how long it lasted, and whether the product was stopped, restarted or continued.
  • The outcome — whether the patient recovered, is recovering, has ongoing symptoms, or whether the outcome is not yet known.
  • Anything you can show — photographs of the pack, the batch label, the leaflet, or the product itself for a quality complaint.

Report it here

The reporting form.

Fill in what you know. Fields you cannot answer can be left empty — an incomplete report is better than no report.

About you
The patient

No names, no national ID, no hospital or file numbers.

The product
The event

Nothing here should fail silently. If this form does not confirm that your report has been sent, send the same details straight to pv@atheerpharma.com or call +966 13 814 1386. A report by email is as valid as one made here.

Email it instead

Also tell the regulator

Serious events go
to the SFDA too.

A serious adverse event should also be reported to the Saudi Food and Drug Authority, in addition to reporting it to us. The two reports are not alternatives, and telling us does not remove the reason to tell the regulator.

A report can be made without giving your name. Contact details only help us come back to you with a question — the product name and the batch number are the parts a report cannot do without.

Patient safety

Every route ends
at the patient.

Which is why a report about one box matters as much as a contract about a thousand. If something is wrong with a product we moved, we want to be the first to know.

Email pv@atheerpharma.com