Quality & operations

The part a customer
never sees.

The part of the business a customer never sees is the part that decides whether the rest of it is true. One licensed warehouse, a validated cold chain, our own vehicles, our own people — and a document behind every step.

97%

On-time delivery against institutional KPI

2–8 °C

Cold chain validated end to end

8+

Owned vehicles, including validated cold-chain units

13

Administrative regions within delivery scope

40+

Hospitals and medical cities served directly

The warehouse

Licensed, mapped,
and ours.

Every consignment in the Kingdom leaves from one place in Dammam that we licensed, staffed and temperature-mapped ourselves.

The facility is SFDA-licensed and GDP-aligned throughout — not in one room, not for one product class. Zones are physically separated, stock is handled batch by batch, and the procedures that govern all of it are written down. Every line we carry moves through it on the same terms, including our own brand.

Licence
SFDA WL-2023-DR-0043
Standard
GDP-aligned throughout the facility
Location
3037 Abu Ghalib Almaroudi St., Al Khalidiyah Al Janubiyah, Dammam 32221
Cold storage
Validated 2–8 °C cold rooms, continuously monitored with alarm escalation
Zones
Ambient, controlled ambient and quarantine — physically separated
Goods in
Batch-level receipt, QA release and picking. Nothing ships unreleased
Procedures
Documented SOPs across receipt, storage, release, picking and dispatch
Continuity
Documented business-continuity plan with alternate routing
A warehouse aisle between tall blue and orange pallet racking, filled with wrapped and labelled palletised stock on a polished floor under strip lighting
The licensed warehouse in Dammam. Palletised stock on racked, mapped locations — received batch by batch, held in its zone, and picked only after QA release.
Zone 01

Cold rooms, 2–8 °C

Validated cold rooms under continuous temperature monitoring, with alarms that escalate to a person rather than to a log file.

Zone 02

Ambient and controlled ambient

Separate ambient and controlled-ambient areas, so a product is stored at the condition it was registered at — not at the one that was convenient.

Zone 03

Quarantine

A physically separated quarantine zone. Received stock waits there until QA releases it, which is the only way it can reach a picking list.

Release discipline

Nothing ships
unreleased.

Four steps between a delivery arriving at our door and a box leaving it. Each one is recorded at batch level.

01

Receive

Batch-level receipt against the order and the manufacturer's documentation.

02

Quarantine

Held in the separated quarantine zone. It is not stock until it is released.

03

QA release

Released batch by batch by our own quality control team, under documented SOPs.

04

Pick & dispatch

Picked at batch level, with the documentation released alongside every order.

Documentation goes with the goods. Every order leaves with its paperwork, and registered human medicines carry RSD track-and-trace, so a batch can be traced after it has left us as well as before.

Cold chain and fleet

The cold chain is
never subcontracted.

A validated 2–8 °C room is worth nothing if the last leg is handed to a courier who cannot evidence the temperature. So we do not hand it over.

Inside the refrigerated storage room: glass-fronted cold units filled with stacked medicine cartons, a wall-mounted temperature display, and a strip-curtain door at the end of the aisle
2–8 °C, held and recorded Validated cold rooms under continuous monitoring, with a wall display on the aisle and alarms that escalate to a person. The temperature record exists whether or not anyone asks for it.
VALIDATED, NOT ASSUMED

2–8 °C, end to end

Validated cold rooms at the warehouse and validated cold-chain units in the fleet, so the condition a product was registered at is the condition it arrives in.

CONTINUOUS MONITORING

Alarms that reach a person

Temperature is monitored continuously and excursions escalate through a defined alarm route. The record exists whether or not anyone asks for it.

OWNED FLEET

8+ vehicles we control

More than eight owned vehicles, including validated cold-chain units, delivering into every region — which is why the delivery date we give is the one you get.

MEASURED

97% on time

On-time delivery is held to an institutional KPI and reported at 97%. It is measured against a customer's standard, not chosen for a brochure.

Three white delivery vans in ATHEER PHARMA livery parked in line outside the facility at golden hour, palm trees behind
The fleet is ours. More than eight owned vehicles, including validated cold-chain units — which is why the last leg is evidenced rather than assumed.

The people

In-house,
not outsourced.

Quality control, warehouse and logistics are staffed by our own people. The chain of responsibility does not change hands halfway.

It is the reason a question about a batch, a temperature record or a delivery time can be answered by the person who did the work, on the day it is asked.

Quality control

Receipt checks, batch release and the documented SOPs behind both.

Warehouse

Zone discipline, temperature monitoring, batch-level picking and dispatch.

Logistics

Our own drivers and our own vehicles, including the cold-chain units.

WRITTEN DOWN

Documented SOPs

Receipt, storage, release, picking and dispatch each run to a written procedure — so the operation does not depend on who happens to be on shift.

PLANNED FOR

Business continuity

A documented business-continuity plan with alternate routing, so a closed road or a disrupted lane changes the route and not the delivery date.

Continuity

A plan, not
an improvisation.

Institutional supply does not forgive a missing day. The exceptions are worked out before they happen and written down where the next person can find them.

Ask for the evidence Report a product issue

Coverage

One warehouse.
Not five depots.

Thirteen administrative regions reached from a single licensed site in Dammam. One set of records, one release standard, one accountable name — in four regional groupings.

EASTERN

Dammam and the East

DammamAl KhobarDhahran QatifJubailAl Ahsa Hafr Al Batin
CENTRAL

Riyadh and the centre

RiyadhQassimBuraydah UnaizahAl KharjMajma'ah
WESTERN

Jeddah and the West

JeddahMakkahMadinah TaifYanbuRabigh
NORTH & SOUTH

Border to border

TabukHailAl Jouf ArarAbhaKhamis Mushait JizanNajran

Evidence, not adjectives

Ask for any of it
to be evidenced.

The licence, the temperature record, the KPI, the batch trace. Everything on this page is a document, not a claim — and we would rather you checked.

Request the documents